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FAQ-How To Order and Pay

Q1. How do purchase and complete my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.( a pop-up message will show you have successfully added the product to your cart),The quantity to be ordered is by default 1 unit, if you wish to order more than 1 unit just go to the Qty column next to "Add to Cart" and amend the 1 to your intended quantity unit.
  2. From the Pop-up message, you may select  continue shopping or CHECHOUT for shipment and payment process.
  3. Customer Info Screen, If you already have an account with our online store kindly select log in and fill up the email address and password. Else you may select to register an account (optional) ,then kindly fill up the basic particulars and then click "Continue to shipping method'.
  4. Shipping metod screen, this scren will show the info about free delivery, to proceed to payment method kindly click "Continue"
  5. Payment method screen, There is in total 4 options of payment method :-

           After selected the payment method, kinly click Place your order (the order will be updated in our system), then you will be diverted to the respective payment gateway. ie                    MOLpay or Paypal. For payment method of Bank transfer or Cash on Delivery, the order process ended here. For selection of Bank Transfer, kindly proceed the bank in                    anytime convinient to you, And for Cash On Delivery, we will process the delivery within 2 Working Days.

          *Kindly contact us through email at eshopexpertwhite@gmail.com or Whatsapp to +60128838893 if needed further assistance about the order and payment process*

 

Q2. What is the Delivery Charges Basis and Time?

We apply flat rate and shipping address as our delivery policy, once your amount ordered is above the required amount for the shipping address, your order will be entitled for FREE DELIVERY.

(1) For Peninsular Malaysia, FREE DELIVERY if amount ordered above RM115.00 (If lower, we charge RM6.00 for delivery fees),and normally 2 to 4 working days to reach.

(2) For Sabah and Sarawak, FREE DELIVERY if amount ordered above RM120.00 (If lower,we charge RM9.00 for delivery fees),and normally 2 to 4 working days to reach.

(3) For Singapore and Brunei, FREE DELIVERY if amount ordered above RM150.00 (If lower, we charge RM12.00 for delivery fees)and normally 4 to 10 working days to reach.

(4) For Any other places outside the above mentioned area, kindly email to us for further clarification.

*For payment done on Saturday after 3pm, the postage will be done on the forhcoming monday.

*For delivery by Post, a delivery tracking number will be sent to your email address once we have done the delivery

 

Q3 What are the payment methods available?
royalexpertmalaysia.com offers various kind of Payment Methods as shown below :-


1. Credit Card payment Transaction / online Transfer

Through MOLPay (online local bank transaction OR credit card payment [master or visa])

(1.1)After selected MOLPay as payment method and confirmation of order during checkout process ,You will be diverted into the payment screen of MOLPay. The screen by default is making credit card payment, kindly check the particulars of the order is correctly stated and if no problem kindly fill up the credit card related particulars, Select Malaysia for card been issued in Malaysia, fill up the bank's name, tick agree with the terms and then click Pay Online.

(1.2)Through MOLPay and If you wants the payment done through local online banking, in the first MOLPay payment screen kindly click the arrow key beside the Visa/mastercard tab to choose the required bank for the online transfer.

 

Via Paypal      (Visa or Mastercard / American Express / Paypal Funds)  2 option to choose:

(A) Sign up an account with www.Paypal.com first, In order to send money to the seller using your credit card payment, you need to create a buyer paypal account by using your email address as the identification.

OR

(B) Without Sign up to Paypal, Kindly inform us for a paypal invoice to send to your email address, once you receiced the paypal invoice just click the PAY NOW button and fill up the basic particulars will do.

NOTE: Paypal only recognise email address as the party involved, so please make sure the payment send to us is denoted to eshopexpertwhite@gmail.com

Kindly email to us / message to 012 8838893 if you need help about how to pay through Paypal

2. Outside webpage Bank payment Transaction :Cash online transfer / deposit through ATM machine / IBG transfer /  Cheque / Offline Bank Transfer

Kindly arrange the payment to:-
Bank : May Bank Berhad
Bank Account : 512718117795
Account Name : ESHOP EXPERT

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email to us the above info to Email Address :  eshopexpertwhite@gmail.com or WhatApp to +6012-8838893

Note: Unless for Cash On Deliverly,Your purchased products will not be delivered until we have the payment confirmation.

3. Cash on deliverly (At the moment only applicable to Malaysia Klang Valley Area (Lembah Klang) and for purchase amount above RM60.00(sixty) ,this will cover from Rawang,Gombak,Ampang,Kuala Lumpur,Puchong,Shah Alam,Klang,Kajang,and etc)


Q4. How to change my account personal information and shipping address?



Q5. I forgot my Password for my account. What should I do to retrieve it?

  1. Click  “Forgotten Password” and fill in your email that used to register the account in the box.
  2. Click "Continue".
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q6. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at eshopexpertwhite@gmail.com OR WhatApp to +6012-8838893 with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancelled.


Q7. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (MYR).

Q8. I still have doubts or question.
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to eshopexpertwhite@gmail.com OR WhatsApp to +6012-8838893 for us to clear your doubts.(Our principle is to promote an user friendly and comfortable online store,so we are always Happy to help).